Terms & Conditions

These Terms and Conditions govern your use of the FT Smash online ordering platform at ftsmash.co.uk and any associated mobile or web application (the "Service").

FT Smash
463 Halliwell Road, Bolton, BL1 8DB
Phone: 01204 298383
Email: ftsmashltd@gmail.com

By placing an order or creating an account, you confirm you have read, understood and agree to these Terms. If you do not agree, please do not use the Service.

You must be at least 18 years old to create an account. By registering, you confirm that all information provided is accurate, current and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree not to use the Service for any fraudulent, unlawful or abusive purpose, including but not limited to placing false orders, harassing staff, or attempting to reverse-engineer our systems.

All prices displayed on FT Smash are in GBP (£) and are inclusive of any applicable taxes. The total price shown before checkout is the total you will be charged — there are no hidden fees or charges added at payment.

Payments are processed securely by SumUp, a PCI DSS Level 1 certified payment provider. FT Smash does not store, access or process your full card details at any point. By placing an order, you agree to SumUp's payment terms available at sumup.com/terms.

We accept major credit and debit cards including Visa, Mastercard and American Express, as well as Apple Pay and Google Pay where available. Payment is taken in full at the time of placing your order.

When you place an order through FT Smash, you are making an offer to purchase the items listed in your order. Payment is taken at the time you place it. A contract between us is formed when we confirm your order — shown on your order status page and, where possible, by a confirmation email. If we decline your order, or an email fails to reach you, that does not affect your right to a refund under section 6.

You are responsible for ensuring that all order details — including item selection, customisations, dietary requirements, and contact information — are accurate before submitting. We cannot make changes to an order once it has been accepted by the kitchen.

FT Smash offers both collection and delivery. You choose which at checkout. Delivery may be unavailable at times (for example when we are especially busy or short-staffed); where it is unavailable, only collection is offered.

Orders are available during our opening hours: Monday to Sunday, 4pm – 11pm. Our current hours are always shown on the website and take precedence over this page if they differ.

Collection

Orders are collected in person from 463 Halliwell Road, Bolton, BL1 8DB. If you do not collect your order within a reasonable time after it is marked as ready, we cannot guarantee the food will be kept and no refund will be issued.

Delivery

• We deliver within approximately 5 miles of our Halliwell Road kitchen, measured by driving distance. Your postcode is checked at checkout and you will be told if you are outside the area.
• A minimum order value of £8.00 applies to delivery orders (excluding the delivery fee).
• Delivery fees are based on distance: £3.50 up to 2.5 miles, and £4.50 beyond that, up to our maximum radius. The exact fee is always shown before you pay.
• Delivery times are estimates, not guarantees. We are not responsible for delays caused by traffic, weather, or other circumstances beyond our reasonable control.
• You are responsible for providing a complete and accurate delivery address and a contactable phone number. If we cannot reach you or deliver to the address given, the food may be returned to the kitchen and no refund will be issued.

Delivery areas, fees and minimum order values may change at any time. The values shown at checkout at the time you order are the ones that apply.

Where scheduling is available, you may place an order in advance for a later time slot, including while we are closed. Scheduled orders are paid for at the time of ordering and are prepared for the slot you selected.

Slots are limited and offered on a first-come basis. If we cannot fulfil a scheduled order, we will contact you and refund you in full — see section 6.

The cancellation policy in section 6 applies to scheduled orders in exactly the same way as to immediate orders, regardless of how far in advance the slot is.

Important: food is exempt from the standard 14-day cooling-off period under the Consumer Contracts Regulations 2013 (Regulation 28), as it is perishable. You do not have an automatic right to cancel once an order is placed.

However, we offer the following cancellation policy as a goodwill gesture:

• Before the kitchen confirms your order: you may cancel. A 2.25% processing fee (to cover payment transaction costs, which our payment provider does not return to us when a refund is issued) will be deducted from your refund. This applies to all customer cancellations, including scheduled pre-orders, however far in advance the order was placed.
• After the kitchen has confirmed your order: cancellations are not possible. The kitchen will have already begun preparing your food.

The exact fee and the exact amount you will get back are always shown on screen before you confirm a cancellation. The percentage above is our current rate and may change; the figure shown at the time you cancel is the one that applies.

To request a cancellation before kitchen confirmation, use the cancel option on your order status page, or call us on 01204 298383. Refunds are processed to the original payment method within 5–10 business days depending on your bank.

If we cancel or are unable to fulfil your order for any reason (e.g., ingredient unavailability, delivery outside our area, technical issues, or we close unexpectedly), you will receive a full refund with no deduction.

FT Smash prepares food in a kitchen that handles all major allergens including gluten, dairy, eggs, nuts, soy, and sesame. While we take reasonable precautions, we cannot guarantee that any item is completely free from allergens due to the risk of cross-contamination.

If you have a food allergy or intolerance, please contact us directly before ordering on 01204 298383. Do not rely solely on the information provided on the website. FT Smash accepts no liability for allergic reactions where a customer has failed to disclose an allergy before placing their order.

Discount codes are issued at our discretion and may be subject to individual terms including minimum spend requirements, expiry dates, or usage limits. Codes cannot be exchanged for cash, combined with other offers, or applied retrospectively to completed orders.

We reserve the right to withdraw or modify any promotional offer at any time without notice. Fraudulent use of discount codes will result in account suspension.

All content on this website, including text, images, logos, menu designs, and software, is owned by or licensed to FT Smash. You may not copy, reproduce, redistribute, or use any content for commercial purposes without our prior written consent.

FT Smash will not be liable for any indirect, incidental, or consequential loss arising from your use of the Service, including but not limited to loss of profit, loss of data, or loss of business opportunity.

Our total liability to you in respect of any order shall not exceed the value of that order. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law under the Consumer Rights Act 2015.

We are not responsible for website downtime, technical errors, or delays caused by circumstances beyond our reasonable control (including but not limited to power outages, extreme weather, or third-party system failures).

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. Food and beverage services must be provided with reasonable care and skill. If food is not of satisfactory quality, please contact us within 24 hours of collection.

If you have a complaint about an order or our service, please contact us as soon as possible:

• In person: 463 Halliwell Road, Bolton, BL1 8DB
• Phone: 01204 298383
• Email: ftsmashltd@gmail.com

We aim to respond to all complaints within 14 days. If we are unable to resolve your complaint, you may refer it to an alternative dispute resolution service. We are not obliged to participate in ADR but will consider it on a case-by-case basis.

Your use of this Service is subject to our Privacy Policy, which explains how we collect, use and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

We reserve the right to update these Terms at any time. We will notify registered users of material changes via email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. The current version of these Terms is always available on this page.

These Terms are governed by the laws of England and Wales. Any disputes arising from your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.